Please note that all Mirrorize products are custom made-to-order. So each piece is unique crafted to the needs and desire of the user. If you believe your purchase is incomplete or defective, we can help by replacing/exchanging by emailing us directly. We will contact you within 3-5 business days and let you know when you can expect the replacement. Inspect your order upon delivery to ensure no visible signs of damaged or missing pieces. If damage is noted, accept delivery and sign off with the carrier “damaged upon arrival.” If an item is structurally damaged and completely unusable, refuse delivery. A signed delivery receipt, without notations of missing, damaged or incorrect piece (s) represents your acceptance of the complete order in perfect condition.